FAQs
Want to learn more about Cix Health? Here’s a great place to start.
Should I get permission from my loved one before creating a profile for them? Should I get their permission to share their profile with others?
Yes. The Cix Health Terms of Use prohibits its users from entering someone else’s information into our app without their permission. If you enter or share information about an individual without their consent, you will be in breach of your agreement with Cix Health. In addition, individuals have a legal right to privacy in many states. Disclosing a person’s private information without their consent can lead to legal consequences, especially if that person is harmed by the disclosure. For example, if you enter your loved one’s medical diagnosis into their profile in the Cix Health app, and then share their profile with a third party without their consent, and the third party’s knowledge of their diagnosis causes financial or reputational harm to them, you could be held legally responsible for that harm. You should always get consent from your loved one before including sensitive information in the Cix Health app, and before sharing that information with any third parties.
I just found out someone created a profile for me in the Cix Health app. I don't want this person collecting and sharing information about me with Cix Health or anyone else. Can I request my profile be deleted?
Yes. It’s our policy to delete any profile upon the request of the person whose information is stored in the profile. Contact us at privacy@cixhealth.com to have your information removed.
What kind of information am I allowed to store in the Cix Health app?
Cix Health was created to help caregivers keep track of the information they need to support their loved ones’ health and healthcare. This information can include, but is not limited to, medical diagnosis and treatment information, medications, insurance information, and healthcare provider information You’re permitted to enter any information you choose into the Cix Health app, as long as you have permission to do so from the person whose information you’re entering.** If you’re entering your own information, you can include any information you feel comfortable sharing. Before entering any information into our app, please review our Terms of Use and Privacy Policy.
**If you’re the legal guardian, parent, or have power of attorney to manage the subject’s healthcare, you may not need to receive permission.
There is more than one profile in my (or my loved one's) name. Can I combine them? What if one is incorrect? Can I request that it be deleted?
We’re working on the ability to combine profiles. However, that feature is currently unavailable. If a profile has incorrect information, you can update the account information in the settings section. If you’d like to delete a profile, you have a right to delete any profile you’ve created. You can do so by emailing us at info@cixhealth.com.